Overview
Before Flex-N-Gate customers needed to buy the bumper of the truck separately. This product enables all parts to be assembled and tracked throughout the plant. Our department was focus on instruction manuals for assemblies, marketing at showcase events, product photography, and instructional video content. This is were I learned to be laser focused on users by actively listening to their pain points.
- My Role
- Designer
- UX Researcher
- Illustrator
- Year
- 2014 - 2018
Problem
Floor workers are multi-lingual and scrap tracking is done manual with pen and paper.
1. Untrackable Parts
Inventory is a painful process.
2. No communicaiton
Improve communication between floor works and managers
1. No Automation
Measurable scrap tracking for cost analytics.
Opportunity
How might we catalog and communicate instruction to all floor workers and managers.
Interviews
Traveled to 5 plants across the US and Canada to interview workers and monitor worflow.
Design Process
- Understand
- Collect pain points
- User Survey
- Journey Map
- User Persona
- Define
- Business goals
- Refine requirements
- Scope and timelines
- Create user stories
- Ideate
- Sketches
- Sitemap
- User Flow
- Whiteboard Meetup
- Lo-fi Wireframes
- Design
- Hi-Fi Wireframes
- Adobe protoype
- Test & Refine
- A/B Testing
- Q/A review
- Analytics review
- Launch
- Send to production printers
- Monitor
- User Survey
Goals
1. Trackable parts
Track parts by custom barcode and sticker system.
2. Communicate
Easy to communciate assembly and scrap workflow instructions regardless of language.
3. Measure
Scrap parts are tagged during teardown and cataloged.
Scrap Tracking
Printable instruction manual with scanable parts
3 x 5ft diagram posted at assembly cell
Asset for instruction manual
Asset for instruction manual
Results
- Implemented visual designs for assembly portal.
- Used instructional material to craft storyboards for flexible promotional videos.
- Visual designs adopted into design systems
- Designed wireframes and prototypes for innovative scrap tracking interface which generated 200,000 / year in savings.